Double Diamond

2 posts

How do you take notes during user interviews?

In summary * Tools: I take detailed notes in Notion or Dovetail and quick notes on sticky notes or in Miro * Recording: I don’t record Interviews to limit the amount of data to process * Summaries: I write summaries during and after the interview at the end of my notes * Watch

What are helpful references when it comes to coaching?

In short: the double diamond for the separation of divergent and convergent thinking and Motivational Interviewing that teaches you that information is not the problem, motivation is.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.