In short: object lessons for making things tangible, mixing formats to keep attention, building stations so people do what feels right for them, rituals to bring a sense of safety.
In short: sometimes I setup different tables and workspaces with exercises, challenges and materials that learners can use to develop their prototype. Learners can pick and stick to a station or move from one to the other.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
