In short: give three tasks to different people. One plays the citizen and designs her own sandwich. One plays the expert and designs the sandwich alone. One plays the consultant who designs the sandwich with the citizen. Finally compare the results.
In short: these days I like to use a withe board to beep the whole schedule of the day visible throughout the day. Each time we move forward I mark the previous step as done and remind the team all what we have already achieved.
In short: My tiny Service Design dance shows through movements that we always go from backstage to frontstage, to ecosystem to touchpoint and back.
In short: draw in advance and make the illustrations with text available as a hand-out. Re-make the sketches in big and use them in class.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
