What are helpful references when it comes to coaching?
In short: the double diamond for the separation of divergent and convergent thinking and Motivational Interviewing that teaches you that information is not the problem, motivation is.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
