In short: On the remarkable I highlight and make quick hand made notes, that I then type in a first draft. On the mac I turn this first draft into a proofread final grading that I put in the right format.
In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
