Why I use "banana" as a safe word in coaching sessions ?
In short: Setting a safe word to stop the interaction before getting deep or provocative announces a shift, gives control to the coachee, and makes the challenge lighter through humor.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
