What’s the first thing to teach about Service Design?
In short: don’t teach it. Make people do some Service Design work.
How can we help learners synthesize what they read at home?
In short: ask learners to show in 3- 5 sketches the key things they learned. The translation from written to visual language forces synthesis.
Why I'm doing very little frontal teaching?
In short: today's learners often prefer to explore learning material at their own pace at home and use the class time to do stuff together. It's the education version of "this could have been an email".
