What is the Service Design Macarena dance move?
In short: My tiny Service Design dance shows through movements that we always go from backstage to frontstage, to ecosystem to touchpoint and back.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
